ヘルプデスク情報

ヘルプデスクタブとは何ですか？

このタブは接続についての簡潔で短い説明を提供することを目的としています。これは必要に応じてサービスプロバイダーに電話で読み伝えることができます。このタブはより説明不足ですが、(エンドユーザーというよりも)ヘルプデスクが状況を理解しやすくすることを目的としています。

以下のような情報をとても簡潔な方法で共有します。

各種プロトコルの状態
遅延またはタイムアウトに関する警告
MTUに関する警告
「他のサイト」への到達可能性の状態 (できるだけ簡潔に)
テクニカルサポートが必要とするときに備えて、表示されているIPアドレス
到達できなかったサイトの一覧 (存在する場合)

Q: ヘルプデスクのタブにユーザーを導く最も簡単な方法は何ですか？

それにはいくつかの方法があります。読み上げるときに他に比べてより明確なものもあります。それらのいくつかは電話で読み伝えることがより簡単かもしれません。これら全ての場合で、詳細なユーザ向けページを表示するのではなく、「ヘルプデスク」タブが一番かつデフォルトのタブとして移動されユーザーに表示されます。

test-ipv6.com/helpdesk (preferred for printed documentation)
test-ipv6.com/isp
helpdesk.test-ipv6.com
isp.test-ipv6.com

testv6.com/helpdesk (spoken English, "test vee six dot com slash helpdesk")
testv6.com/isp
helpdesk.testv6.com
isp.testv6.com

ミラーサイトは、その全てが素敵なDNS名を持っていないかもしれまんが、この様にすると使いやすいでしょう:

code	short description	recommended action
112	IPv4, plus Broken IPv6	IPv6 related attempts are timing out. This is not a quick fix. Verify the proper IPv6 address has been provisioned; verify the IPv6 route is correct. Check for unexpected or outdated firewalls and firewall rules. Other ideas are at broken.html. Of all the status codes, this is the one that suggests that users will have problems with many major web sites today, due to timeouts with IPv6. (You can remember this code as the Emergency number for many parts of the world; much like America's 911).
4	IPv4 only	Provision working IPv6 to the user; ensure the user has a modern home router and a modern operating system. Note that Teredo might have been detected; but if it was, we found that it was not used for normal named web sites (only for raw IPv6 address connections).
46	IPv4 + IPv6	Rejoice!
624	6to4	Provision working IPv6 to the user; ensure the user has a modern home router and a modern operating system. 6to4 will be ignored when a useful IPv6 service is found.
6	IPv6 only.	This is expected in some lab and experimental setups only. Note that to reach this status, the IPv6-only user will have to connect to ipv6.test-ipv6.com (or similar mirror sites).

code

short description

recommended action

112

IPv4, plus Broken IPv6

IPv6 related attempts are timing out. This is not a quick fix. Verify the proper IPv6 address has been provisioned; verify the IPv6 route is correct. Check for unexpected or outdated firewalls and firewall rules. Other ideas are at broken.html. Of all the status codes, this is the one that suggests that users will have problems with many major web sites today, due to timeouts with IPv6.
(You can remember this code as the Emergency number for many parts of the world; much like America's 911).

IPv4 only

Provision working IPv6 to the user; ensure the user has a modern home router and a modern operating system. Note that Teredo might have been detected; but if it was, we found that it was not used for normal named web sites (only for raw IPv6 address connections).

IPv4 + IPv6

Rejoice!

624

6to4

Provision working IPv6 to the user; ensure the user has a modern home router and a modern operating system. 6to4 will be ignored when a useful IPv6 service is found.

IPv6 only.

This is expected in some lab and experimental setups only. Note that to reach this status, the IPv6-only user will have to connect to ipv6.test-ipv6.com (or similar mirror sites).